The Right Channel for Every Question
waterparkusa.org/ is an editorial directory. We cannot sell you a ticket, look up a booking, process a refund, or do anything park-side. This page explains exactly what we can help with, what we cannot, and where to send each kind of question.
Life-threatening emergency: dial 911.
At a park: alert the nearest lifeguard or park staff.
Suspected poisoning: Poison Control 1-800-222-1222 (24/7, free).
Mental health crisis: 988 Suicide and Crisis Lifeline (call or text, 24/7, free).
Open-water / waterfront marine emergency: U.S. Coast Guard on VHF Channel 16 or 911.
What We Can Help With
- Corrections to any park URL, phone number, street address, season/hours, admission price, operator attribution, parent-company attribution, or guide step on the site
- Reports of broken park URLs — top-priority correction queue
- Reports of phone numbers that no longer answer or route correctly
- Reports of out-of-date admission prices or operating calendars
- Notification of operator/parent-company changes following an acquisition or rebrand
- State privacy-rights requests (CCPA/CPRA, VCDPA, CTDPA, CPA, UCPA, TDPSA, OCPA, etc.)
- Cookie preferences and consent queries
- Accessibility issues and reports of barriers using assistive technology
- DMCA / copyright takedown notices under 17 U.S.C. §512
- Press queries about the site, methodology, or editorial decisions
- Editorial questions about a specific park entry
What We Cannot Help With
- Booking, buying, or refunding tickets and season passes — use the park’s own website
- Changing a reservation, adding cabanas, or contacting a guest — the park’s guest services
- Refused entry on a height, age, or weight ground — park policies are operator decisions
- Lost property at a park — the park’s guest services / lost & found
- Complaints about a specific visit — raise with the park first; if unresolved, see the routes below
- Personal-injury claims arising from a visit — consult an attorney licensed in your state
- Reporting a product-safety hazard (e.g., a faulty drain cover) — the CPSC at SaferProducts.gov
- Paid placement, “preferred listings,” or sponsored park entries — we do not accept paid placement
Channels and Response Targets
Broken park URL / dead phone number
You clicked a link to a park’s page and it did not work, or the phone number shown does not answer or routes incorrectly.
Email: info@waterparkusa.org
Subject: “Broken URL” or “Phone error”
Include: page URL + park name + the issue
Operator / parent-company change
A park has changed operator or parent company after an acquisition or rebrand and we are showing the old one.
Email: info@waterparkusa.org
Subject: “Operator change”
Include: page URL + new operator + source
General correction
Wrong season/hours, price update, slide renovation, accessibility change, or any other content error.
Email: info@waterparkusa.org
Subject: “Correction”
State privacy-rights request
Access, delete, correct, portability, opt-out under CCPA/CPRA, VCDPA, CTDPA, CPA, UCPA, TDPSA, OCPA, or similar.
Email: info@waterparkusa.org
Subject: “Privacy rights request”
Include: state of residence + the right
Accessibility
A page or feature is hard or impossible to use with your assistive technology.
Email: info@waterparkusa.org
Subject: “Accessibility issue”
Include: page URL + AT used + what went wrong
DMCA takedown
Takedown notice or counter-notice under 17 U.S.C. §512.
Email: info@waterparkusa.org
Subject: “DMCA notice”
Cookie settings
Change your cookie preferences or ask about specific tracking technologies.
Email: info@waterparkusa.org
Subject: “Cookie query”
Press and media
Background, comment, or interview request.
Email: info@waterparkusa.org
Subject: “Press inquiry”
Include: outlet + deadline + topic
Where to Send Things We Cannot Handle
| If you have… | Send it to |
|---|---|
| A life-threatening emergency | 911 |
| An incident at a park needing immediate help | The nearest lifeguard or park staff |
| Suspected poisoning | Poison Control 1-800-222-1222 (24/7, free) |
| Mental health crisis | 988 Suicide and Crisis Lifeline (call or text) |
| A booking, refund, or visit-specific dispute | The park directly (start there); if unresolved, your state Attorney General |
| A deceptive-pricing or unfair-practice concern | Your state Attorney General; the Better Business Bureau at bbb.org; the FTC at reportfraud.ftc.gov |
| A product-safety hazard (e.g., faulty drain cover, slide defect) | U.S. Consumer Product Safety Commission (CPSC) at SaferProducts.gov |
| A water-quality or health concern at a park | Your state or county health department (aquatic-facility program) |
| An amusement-ride safety concern | Your state’s amusement ride safety program (where one exists) |
| A personal-injury claim arising from a visit | An attorney licensed in your state; your state bar’s lawyer referral service |
| A privacy complaint about a park | Your state Attorney General; in California, the California Privacy Protection Agency at cppa.ca.gov |
What We Need in Your Email
- Page URL the issue is about (full URL from your address bar)
- Brief description of what is wrong or what you are requesting
- For broken URLs: park name + the URL that did not work + what happened
- For operator-change reports: the new operator/parent company + a link to the source
- For price corrections: park + the park’s current tickets page (URL)
- For state privacy-rights requests: state of residence + which right
- For accessibility issues: assistive technology + browser
- For DMCA notices: the six required elements under 17 U.S.C. §512(c)(3)
Do not send Social Security number, payment-card data, ticket or season-pass numbers, or any account credential. We do not need it and cannot help with park-specific account matters.
Postal Mail
If you must send postal mail, please use the email address first to agree the appropriate handling. We do not publish a postal address for routine correspondence to limit physical-mail abuse and to encourage faster electronic handling.
Have an Issue or Correction?
Email info@waterparkusa.org with a clear subject line. For emergencies, dial 911. For consumer issues, start with your state Attorney General and reportfraud.ftc.gov.
📧 info@waterparkusa.org